Terms and Conditions
Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made in advance or there is an existing corporate billing account. NYC Private Limo accepts all major credit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered. New and one-time clients will be required to present their card for imprinting. Additional ID verification may also be necessary.
NYC Private Limo provides a flat rate for most domestic and international airport in New York and New Jersey. The airport transfer rate is based upon a pickup and drop-off, we included 60 minutes period of grace for international flights, and 30 minutes for domestic flights, from the flight landed, after that time customer have to pay $1 per minute plus parking fee. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to NYC Private Limo by each respective airline’s automated system (NYC Private Limo is not responsible for delays caused by the airline’s automated system or otherwise).
Point to Point Transfers
NYC Private Limo may provide point-to-point transfer rates for local pickups and drop offs within the immediate New York, New Jersey and Connecticut area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate.
NYC Private Limo provides an hourly rate for all other service based on a three (3) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time.
Cancellations & Changes
NYC Private Limo understands that cancellations are sometimes necessary and unavoidable. For local service in the tristate area, we generally accept cancellations on domestic airport transfers without a charge two (6) hours before the scheduled pick-up time on all vehicles. International cancellations require a 48 hour notice, unless otherwise agreed to in writing. In some cases, cancellation notices may vary due to conditions, event, vehicle type and market area.
If you do not see your driver at the Pick Up Location established on your reservation DO NOT LEAVE the spot before calling our office (It's the customer's responsibility to call us, must call 1-917-553-9283 provided on your confirmation). If you leave the Pick Up Location without calling us, you will be CHARGE for the FULL PRICE of the ride contracted plus extra expenses.
Please follow our precise instructions given with your reservation confirmation. Also make sure that you do not get in any complication like get into a wrong limousine or go with other company then the one you RESERVE (when you have a reservation with us we 100% guarantee your service). All efforts to contact you the customer via cell number or e-mail or all other contact information will be made before our Driver is released and the trip is deemed "NO SHOW" reservation. For airport Services If you have any problem and you fail to contact us (60 minutes for international arrives and 30 minutes for domestic arrives and 15 minutes for Hotel Services) from the time of your appointment or from the flight landed we will call "NO SHOW" and charge accordingly.
Generally we accept new reservations, changes and cancellations by e-mail with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than a eight hours, please call our office at 917-553-9283. We cannot guarantee cancellations, changes or new reservations unless you sent us a email, with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
NYC Private Limo and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic and weather conditions are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
NYC Private Limo cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
NYC Private reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $200.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client. Smoking drugs in limousine, cause, services will be terminated immediately and no refunds will be offered.
Wait Time (Airport & Point-to-Point Transfers)
For airport arrivals, NYC Private Limo offers a 30 minute grace period from the updated landed time in domestic flights. And 60 minutes in international flights. Thereafter, wait time will be charged at $1 for each additional minute period. For hourly rates we will charge an additional hour after the first 15 minute grace period.
Stops (Airport & Point-to-Point Transfers)
Extra stops, including extra airline stops are charged a minimum $25 per “en-route” stop and include a maximum 10 minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter hour increments.
Holiday & Off-Hour Surcharge
A $30 surcharge added to the base fare on transfers, will be charged to your bill on the following holidays and during the hours of 11:00pm – 5:30am:
New Year’s Day, Thanksgiving Day, Christmas Day and Christmas & New Year’s Eve after 5:00 P.M. Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates.
On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client.
Rates, charges and terms are subject to change without notice